Job Description:
This role is onsite in San Jose CA or NYC NY
We re looking for a curious and empathetic Senior UX Researcher who is passionate about understanding user needs. You ll play a vital role in uncovering deep insights that inform the creation of user-centered experiences. Through a variety of research methods, you ll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience. Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing stakeholders in the design process.
At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems, and continues through design definition and prototyping, to post-launch research that informs future iterations. Our studies employ a variety of qualitative or mixed methods research approaches; card sorting, tree tests, diary studies, surveys, interviews, unmoderated and moderated usabilitytestingand concept evaluations. We start by asking the right questions and end with targeted deliverables and storytellingthat bring our stakeholders closer to our customers. UX Researchers focus on impact of research and are tireless advocates for our customers. As a UX Researcher you will be the voice of the customer. You will craft research programs that bring team members answers to their most importantquestions, and help to define new research questions and initiatives.
You will report to a Senior Manager UX Research and be a member of our diverse Global Experience Design Organization, where we use our design and research skills to inspire and influence across the company. We believe that different perspectives and backgrounds lead to innovation and inclusion in our product designs. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way.
What You Need to Bring:
- Bachelor s +4-5 years and/orMaster s Degree+3-4 years in the study of user experience, design,researchor related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive or Social SciencesOR alternative equivalent project/portfolio experience.
- Experience across digital products and platforms, financial servicesand/or ecommerce expertisean advantage.
- Experience with a variety of research methods and approaches in remote, field, and lab settings: card sort, tree test, diary study, in-depth interview, unmoderated and moderated usability, concept testing.
Team: UX Research Team - .com Team
Daily Responsibilities
- Be a proactive member of a cross-functional product team by identifying research opportunities that inform product and design strategy, scoping project requirements, and clearly communicating your approach.
- Independently execute research studies from beginning toend:identifythe right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and quality.
- Present compelling insights and recommendations to multiple teams and leaders across the organization that drive customer-centric decisions.
- Have a clear understanding of how various research functions and data sources (e.g. market research, product marketing, analytics, etc.) contribute to the product development lifecycle, and how to integrate them into your own work
- Act as a vital liaison between design, product management, and marketing teams.
- Champion the voice of the customer in workshops and design sprints by surfacing relevant findings, pitching research opportunities, and informing the evolution of our product and design strategy
- Shape our thriving Experience Design community: advocate for user-centric approaches, pilot new workflows, and explore best practices that evolve our craft.
- Demonstrate a growth mindset by actively seeking feedback, experimenting new approaches, and working to expand your skillset.
Candidate Requirements
Experience with Stakeholder management
Qualitative and quantitative research skills
Excellent presentation skill
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