Job Description

PURPOSE AND SCOPE:
Supports FMCNA's mission and values, adhering to compliance and regulatory standards. Functions within the hemodialysis team to provide safe dialysis therapy under a licensed nurse's supervision, ensuring a clean and safe environment. Engages in quality enhancement and continuous improvement activities to boost patient satisfaction.

DUTIES / ACTIVITIES:
CUSTOMER SERVICE:

• Promote FMS culture and customer service standards.
• Deliver exceptional service to all customers.
• Build effective relationships through timely communication.
• Proactively address and resolve customer service issues.

PRINCIPAL RESPONSIBILITIES:
PATIENT CARE:

• Assist in patient education on adequacy measures.
• Welcome patients and report any concerns to the nurse.
• Monitor vascular access and vital signs, reporting findings.
• Initiate and monitor dialysis treatment as prescribed.
• Document treatment parameters accurately.
• Ensure safety protocols are followed.

MAINTENANCE/TECHNICAL:

• Maintain a clean and safe environment.
• Prepare and disinfect equipment as per policy.
• Conduct necessary machine tests before treatment.

CLERICAL & ADMINISTRATIVE:

• Participate in Continuous Quality Improvement activities.
• Accurately enter treatment data and prepare patient charts.

OTHER:

• Perform additional assigned duties.

PHYSICAL DEMANDS:
Requires lifting, standing, and bending. Must be able to handle up to 40 lbs. with assistance available.

EDUCATION:

• High School diploma or equivalent; certification required.

EXPERIENCE:

• Previous patient care experience preferred.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace.

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