Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The PC Technician: Coordinator is an entry level, on-site, IT position that provides day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The PC Tech supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, creating and updating documentation, and uses a work ticket management system to track progress and document solutions. The PC Technician works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for Vail Resorts employees and guests. The PC Tech prioritizes safety and guest service while living the company’s core values to deliver excellent IT support.

Job Specifications: 

• Expected Pay Range: $20.00 - $27.42 / hour

• Shift & Schedule Availability:  Full Time, Year Round

Job Responsibilities:

• Be Safe:
  • Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
  • Adhere to company safety policies and procedures.
  • Engage in company trainings and initiatives to support safety.
• Serve Others:
  • Provide tier one review and support of software/application issues, escalating as appropriate.
  • Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
  • Support the deployment, relocation, and re-installation of IT equipment in offices, outlets, special event sites, etc.
  • Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.
• Drive Value for the Company:
  • Provide support for resort and remote-location sales points and peripherals. · Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.
  • Configure, track, maintain and properly dispose of IT approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
  • Create and maintain accurate documentation, as assigned.
  • Strive for continual improvement and growth by actively participating in company and IT-specific training.
  • Suggest and support implementation of new ideas for improving user support and the guest experience.
• Do Right:
  • Follow and ensure that all users are following IT-related company procedures, guidelines and policies. · Perform tasks with integrity by always doing the right thing.
• Do Good:
  • Engage and support the community--contribute to its success.
• Be Inclusive:
  • Welcome and engage with all guests and coworkers.
  • Support and engage in the company’s diversity, equity and inclusion efforts.
• Have Fun:
  • Maintain a positive attitude with all aspects of the job.
  • Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.
  • Other duties and projects as assigned.

Job Requirements:

• Positive, enthusiastic, and friendly.
• Solution oriented with desire to learn new skills.
• Comfortable around technology.
• Detail oriented and well organized.
• Ability to sit and stand for long periods of time.
• Able to move 50 lbs (with assistance if needed).
• Should be able to work a schedule that can include weekends and holidays.
• Ability to ski or snowboard at intermediate level, or desire to learn.
• Valid US driver’s license

The expected pay range is $20.00 - $27.32. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505608
Reference Date: 10/18/2024 
Job Code Function: IT Support

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