Job Description

Responsibilities: Troubleshooting, configuring, and remote deployment of routers, switches, and firewalls, as well as wireless technologies such as access points, cloud keys, and wireless controllers.

Escalation points to L1 help desk engineers
Trouble tickets and opportunity tickets/requests
Stage and configure devices
Configure monitoring tools
Respond to and resolve escalated network incidents and service requests.
Perform root cause analysis and implement solutions to prevent recurrence.
Troubleshoot complex network issues, including routing, switching, and firewall-related problems.
Monitor network performance and ensure system availability and reliability for client networks.
Troubleshoot network problems and outages, schedule upgrades, and collaborate with network architects on network optimization for clients.
Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations for client networks.
Monitor client network performance and test for weaknesses.
Provide escalated support and troubleshooting to resolve client issues.
Liaise with vendors and other IT personnel for problem resolution.

Experience Requirements: 3+ years working with the following

Proven hands-on network engineering experience
Deep understanding of netwknowledgeols
Solid understanding of OSI or TCP/IP model
Experience with network diagnostic, monitoring, and analysis tools - 3 years
Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
Hands-on experience with hardware (e.g., Cisco, Fortinet, HP) and network cabling installation 3 years
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail
Excellent communication and documentation skills
Ability to manage multiple client projects and prioritize tasks effectively
Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable

GENESYS Consulting Services, Inc. is proud to be an equal-opportunity employer.

Job Tags

Permanent employment, Contract work, Remote job,

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Network Engineer Job at GENESYS Consulting Services, Inc., Albany, NY

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