Job Description

Position Overview: We are seeking a motivated and detail-oriented Junior Project Manager to join our Franchise Success Department. This role involves coordinating and managing projects aimed at enhancing franchise operations, ensuring franchisee satisfaction, and supporting cross-functional initiatives. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for driving project success.

Key Responsibilities:

• Project Coordination: Assist in planning, executing, and closing projects related to franchise operations and support.
• Stakeholder Communication: Maintain clear and consistent communication with franchisees, internal teams, and external partners.
• Task Management: Assign tasks, set deadlines, and monitor progress to ensure timely project completion.
• Documentation: Prepare and maintain project documentation, including project plans, status reports, and meeting minutes.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure project success.
• Budget Management: Assist in managing project budgets, ensuring resources are allocated efficiently.
• Training and Support: Provide training and support to franchisees on new processes and systems.
• Performance Monitoring: Track and report on project performance, using KPIs to measure success and identify areas for improvement.
• Cross-Functional Collaboration: Work closely with marketing, operations, IT, and finance teams to ensure project alignment with organizational goals.

Key Performance Indicators (KPIs):

• Project Completion Rate: Percentage of projects completed on time and within budget.
• Franchisee Satisfaction: Measured through surveys and feedback from franchisees.
• Task Completion Rate: Percentage of tasks completed by the assigned deadlines.
• Budget Adherence: Percentage of projects completed within the allocated budget.
• Risk Mitigation: Number of identified risks successfully mitigated.
• Training Effectiveness: Improvement in franchisee performance post-training, measured through specific metrics.
• Communication Efficiency: Timeliness and clarity of communication with stakeholders, measured through feedback.

Qualifications:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• 1-2 years of experience in project management or a related role.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in project management software (e.g., MS Project, Asana, Trello).
• Ability to work collaboratively with cross-functional teams.
• Basic understanding of franchise operations is a plus.

Working Conditions:

• Full-time position based in our Duluth, Georgia office.
• Occasional travel to franchise locations may be required.
• Free lunch (Monday - Thursday)

This role offers an exciting opportunity to contribute to the success of our franchise network and develop your project management skills in a dynamic environment. If you are passionate about driving project success and supporting franchise operations, we encourage you to apply!

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