Job Description

Hotel:

Madison Marriott

Hotel Concierge

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Primary Purpose:

The primary purpose of the Concierge is to provide guests with an excellent experience for the duration of their stay through welcoming them upon arrival to the hotel, recommending hotel and local amenities.

Work Performed:

The Concierge will be tasked with the following duties, responsibilities, and assignments:

• Oversee and manage the M-Club to ensure the highest standards of service and guest experience;

• Provideprofessional, friendly and engaging servicein accordance with Atrium’s servicestandards;  

• Recommend hotelamenities, localattractionsandanyother events that may be of interest to them;   

• Assist guests with mail, messages, and any plans or arrangements theyrequire;  

• Focus attention on guest needs, remaining calm and courteous at all timesin keeping with Atrium’s CoreValues;  

• Assist guests regarding hotel facilities in an informative and helpfulway;  

• Assist guests with any needs related to services of the BusinessCenter;

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions tomanagement;

• Clean and disinfectpublic areas;and

• Any and allother work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Six (6) months prior Customer Service experience

Preferred Prior Experience:

Hospitality industry experience

Preferred Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

Lift a minimum of 50lbs rarely and 15lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

Ability to effectively communicate and interact with guests

Flexible to working days, early mornings, evenings, nights, weekends and holidays

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay

• Significant Travel Discounts on Marriott and/or Hilton properties

• 401k Plans

• Medical Insurance

• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

Notice of candidate Privacy Rights:

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!

Job Tags

Daily paid, Holiday work, Full time, Internship, Local area, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift, Early shift,

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