Job Description

Overview

We are seeking a dedicated and experienced Help Desk Technician to join our team for a 6-month contract to hire position. The ideal candidate will have experience in troubleshooting hardware, software, and connectivity issues, performing virus detection analysis, and ensuring appropriate security measures. This role also involves installing software updates, maintaining patch management, and evaluating and recommending personal computer hardware and software for the department. The position may include limited responsibilities for the installation, maintenance, and administration of the department’s local area network (LAN).s.   Must reside on the Peninsula

Responsibilities:

• Provide technical support for staff and public access desktops, laptops, and printers.
• Research, troubleshoot, and resolve hardware, software, and connectivity issues.
• Perform virus detection analysis and ensure appropriate security measures are in place.
• Assist with installing software updates and maintain patch management.
• Install new hardware and software as necessary.
• Evaluate and recommend personal computer hardware and software for the department.
• Provide support and consulting services to end users.
• Maintain inventory of personal computers, peripheral devices, computer equipment, and supplies.
• Assist with the selection, research, and testing of new or updated computer applications and hardware.
• Perform training for staff and assist with ordering computer and related equipment.
• May have limited responsibilities for the installation, maintenance, and administration of the department’s local area network (LAN).
• Perform other duties as assigned.

Qualifications:

• Associate’s Degree in Information Technology or a closely related field and 1-2 years of closely related experience, or an equivalent combination of education and experience.
• Minimum of 3 years of prior help desk experience.
• General knowledge of operating systems and software, including MS Office products, Adobe, Flash, Java, McAfee Anti-virus, drivers, printers, cabling systems, and hardware.
• Proficiency in supporting Windows 10/11 and MS Office.
• Strong skills in general PC and end-user troubleshooting.
• Basic knowledge of PC networking troubleshooting.
• Experience with Active Directory and MS365 administration is a plus.
• Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365 Certified: Endpoint Administrator Associate) are a plus but not required.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

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