Customer Success Manager Job at Greater Talent Group, Remote

VTFwOUJKWGREUGo1Szk5K29xUm9rQS9CQWc9PQ==
  • Greater Talent Group
  • Remote

Job Description

Greater Talent Group, Headquartered in Austin, Texas, redefines Talent Acquisition and Fractional HR Excellence with innovative strategies. We curate high-impact professionals aligned with company culture and objectives, while our Fractional HR services provide tailored solutions for dynamic growth. Our collaborative partnerships, national reach, technical expertise, and unwavering integrity drive industry-recognized and award-winning corporate cultures.

Greater Talent Group has an exciting opportunity for a Customer Success Manager [Remote, USA]to join a dynamic and driven team at a Series B SaaS company.

Seeking a curious and self-driven Customer Success Manager . As the primary point of contact and Customer Advocate for a portfolio of Mid-Market and SMB Customers, you’ll be responsible for both the implementation of new customers and the ongoing engagement/ nurturing of existing customers to expand usage and support their ongoing success. You’ll bring your passion for Customer Success to conversations demonstrating expertise in both our products and services.

Responsibilities:
  • Manage a book of business that will range in size to manage initial onboarding and ongoing success
  • Develop and maintain strong relationships with key stakeholders within your accounts
  • Partner with the sales team to manage a smooth transition from sales to implementation through expansion and renewal
  • Working closely with your customers, deliver employee training on the company technology & how it will be applied within their business
  • Create and execute success plans to maximize customer adoption through regular touchpoints
  • Drive customer engagement and usage of products by utilizing tailored strategies aligned to your customers goals
  • Conduct regular virtual and in-person check-ins, business reviews, and customer training sessions
  • Establish yourself as a trusted advisor by serving as a subject matter expert on products, industry trends, and best practices 
  • Identify and cultivate customer references, referrals, and case studies.
  • Proactively identify and address potential risks to customer satisfaction and retention, developing strategies to mitigate these risks
  • Act as the customer advocate and liaison between customers and Product Team to translate business requirements into enhancement

Requirements:

  • Although not a strict requirement, candidates for this role will typically have 5+ years of experience in customer success or relationship management.
  • Familiarity with customer success platforms and tools (e.g., Salesforce, Gainsight, etc.).
  • Self-starter attitude with a proactive approach to problem-solving and decision-making.
  • A growth mindset, willingness to take risks, and champion new initiatives.
  • Strong social and interpersonal skills
  • Excellent organizational skills with the ability to manage time and resources effectively.
  • Exceptional communication skills, both verbal and written.
  • Passion for technology and innovation, with a desire to make a meaningful impact on customer success.
  • Strong problem-solving skills, quick thinking,

Job Tags

Similar Jobs

TELUS International AI Inc.

Personalized Internet Ads Assessor-Spanish (PE) Job at TELUS International AI Inc.

 ...is currently hiring! Enjoy working at Home! #remotejobs #workfromhome...  ...this role you will be reviewing online advertisements in order to...  ...terms used. You will play a part in improving the quality of...  ...to apply to: Apply with Get.It Employment Type: Part-Time

Cedar Hills Behavioral

Remote Virtual Communication Assistant (Wfh) Job at Cedar Hills Behavioral

 ...effective care through innovative solutions. Position Overview: We are seeking a motivated and detail-oriented Remote Virtual Communication Assistant to join our dynamic team. In this role, you will play a crucial part in facilitating effective communication... 

Baxter & Woodman, Inc.

Survey Intern Job at Baxter & Woodman, Inc.

Your future position: Survey Intern Choose your location: Crystal Lake or Mokena, ILWhy you should join our team! Why Baxter & Woodman?At Baxter & Woodman, both seasoned professionals and recent graduates find more than a job; they uncover a long-lasting, fulfilling... 

Infant Hearing Screening Specialists

Newborn Hearing Screener - 2-3 days a week and weekends Job at Infant Hearing Screening Specialists

 ...PRIMARY RESPONSIBILITIES: The Newborn Hearing Screener will conduct hearing screens on all applicable patients at the hospital he or she is assigned to. While performing hearing screens, the Newborn Hearing Screener will follow IHSS and hospital policies and procedures... 

Erika4Travel

Marketing Event Coordinator Job at Erika4Travel

 ...As a Remote Marketing Event Coordinator for Travel, you will support the organization and...  ...promotion of travel-related events, virtual experiences, and webinars to attract new clients and...  ...with social media platforms and digital marketing tools Interest in the travel...