Customer Success Manager Job at Greater Talent Group, Remote

VTFwOUJKWGREUGo1Szk5K29xUm9rQS9CQWc9PQ==
  • Greater Talent Group
  • Remote

Job Description

Greater Talent Group, Headquartered in Austin, Texas, redefines Talent Acquisition and Fractional HR Excellence with innovative strategies. We curate high-impact professionals aligned with company culture and objectives, while our Fractional HR services provide tailored solutions for dynamic growth. Our collaborative partnerships, national reach, technical expertise, and unwavering integrity drive industry-recognized and award-winning corporate cultures.

Greater Talent Group has an exciting opportunity for a Customer Success Manager [Remote, USA]to join a dynamic and driven team at a Series B SaaS company.

Seeking a curious and self-driven Customer Success Manager . As the primary point of contact and Customer Advocate for a portfolio of Mid-Market and SMB Customers, you’ll be responsible for both the implementation of new customers and the ongoing engagement/ nurturing of existing customers to expand usage and support their ongoing success. You’ll bring your passion for Customer Success to conversations demonstrating expertise in both our products and services.

Responsibilities:
  • Manage a book of business that will range in size to manage initial onboarding and ongoing success
  • Develop and maintain strong relationships with key stakeholders within your accounts
  • Partner with the sales team to manage a smooth transition from sales to implementation through expansion and renewal
  • Working closely with your customers, deliver employee training on the company technology & how it will be applied within their business
  • Create and execute success plans to maximize customer adoption through regular touchpoints
  • Drive customer engagement and usage of products by utilizing tailored strategies aligned to your customers goals
  • Conduct regular virtual and in-person check-ins, business reviews, and customer training sessions
  • Establish yourself as a trusted advisor by serving as a subject matter expert on products, industry trends, and best practices 
  • Identify and cultivate customer references, referrals, and case studies.
  • Proactively identify and address potential risks to customer satisfaction and retention, developing strategies to mitigate these risks
  • Act as the customer advocate and liaison between customers and Product Team to translate business requirements into enhancement

Requirements:

  • Although not a strict requirement, candidates for this role will typically have 5+ years of experience in customer success or relationship management.
  • Familiarity with customer success platforms and tools (e.g., Salesforce, Gainsight, etc.).
  • Self-starter attitude with a proactive approach to problem-solving and decision-making.
  • A growth mindset, willingness to take risks, and champion new initiatives.
  • Strong social and interpersonal skills
  • Excellent organizational skills with the ability to manage time and resources effectively.
  • Exceptional communication skills, both verbal and written.
  • Passion for technology and innovation, with a desire to make a meaningful impact on customer success.
  • Strong problem-solving skills, quick thinking,

Job Tags

Similar Jobs

Appen

Search Engine Evaluator (US) Job at Appen

 ..., webpages, music videos, songs, images, maps and other data and rating them for accuracy, completeness and other factors. No experience necessary, all you need is: A smart phone A Gmail email address Able to render at least 10hrs per week (set on your schedule... 

Get It Recruit - Healthcare

Radiology Assignment - Remote | WFH Job at Get It Recruit - Healthcare

 ...vital imaging support for the Georgia community. This fully remote position allows you to work from the comfort of your chosen location, offering...  ...Schedule: Monday to Friday, from 10 PM to 6 AM. Weekend coverage runs from Saturday at 6 PM through Sunday at 6... 

Domino's

Driver Job at Domino's

 ...**Join Our Team as an Anytime Driver at Domino's Pizza! Are Door Dash, Uber Eats, Grub Hub not cutting it for you? Make more money with Hourly Pay, Mileage Reimbursement, Surge Bonuses AND Tips! Are you a skilled driver looking for flexibility in your work schedule... 

Honor Community Health

Health Educator Job at Honor Community Health

 ...Full Health Educator Job Description (Click to View) Honor Community Health is a 501c3 Federally Qualified Health Center co-located within...  ...:30am-4:00pm. What are we looking for? Bachelor degree in Public Health, Health Education, Social Work, Health Sciences or... 

Precisionmachining.jobs

Echo Tech / Cardiac Sonographer Job at Precisionmachining.jobs

 ...Echo Tech / Cardiac Sonographer Modesto, CA $20,000 Sign On Bonus + Relocation Assistance! Hours: 4 - 10 hour shifts 115-150K Call: Weekends, Holidays, After Hours (starting at 6:30PM); 30 minute call Response Time Position Summary: Performs and...