Job Description
Job Title: Client Success Manager
Team: Client Success
About the Role
We're a leading technology services provider dedicated to delivering customized, scalable solutions that align perfectly with our clients' unique needs. As a trusted partner to industry leaders, we offer advanced technology solutions that drive growth, reduce costs, and enhance collaboration.
As a Client Success Manager, you'll be an integral part of our Client Success team, helping clients achieve their goals through strong relationships and outstanding support. In this remote role, you'll be a proactive problem-solver and a key point of contact for our clients, ensuring they experience consistent value from our services. This is a fantastic opportunity for a skilled client manager who's passionate about building lasting relationships, fostering trust, and driving client satisfaction in a fast-paced environment.
Key Responsibilities:
As a Client Success Manager, you will:
Act as a trusted advisor, aligning our offerings to clients' strategic goals.
Conduct regular business reviews with clients to support their success.
Maintain up-to-date technical knowledge of our solutions and industry trends.
Facilitate a seamless engagement experience, maximizing client return on investment.
Oversee Client Success activities, including Onboarding, Training, Support, Renewals, and Account Growth initiatives.
Partner with Sales and Marketing to identify opportunities for account expansion.
Collaborate with consulting and engineering teams to proactively address product and support-related matters.
Develop and champion client best practices, influencing product and service improvements.
Foster a client-centric culture within our team to enhance client satisfaction and retention.
Quickly resolve client issues, adapting solutions to better meet their needs.
Collect and analyze client feedback to inform product and service development.
Respond confidently to evolving client needs and prioritize tasks across multiple client engagements.
What You'll Need to Succeed:
To thrive in this role, you should have:
Experience in client success, consulting, or account management.
Familiarity with consulting processes (project lifecycle, road map alignment).
A technical background in areas like data center infrastructure, desktop deployments, networking, security, or system administration, ideally with relevant certifications.
Experience positioning and selling digital transformation solutions, especially Microsoft-based technologies.
Strong attention to detail and the ability to lead on-site client visits and strategic business reviews.
Willingness to travel for client meetings and events.
Excellent verbal and written communication skills.
A cooperative and team-oriented mindset.
Self-control and emotional intelligence to handle challenges professionally.
Initiative and a drive to go above and beyond to achieve outstanding results.
A passion for delivering exceptional client service and creating value.
Flexibility and adaptability to handle various situations and perspectives.
Strong relationship-building skills to develop meaningful connections with clients.
Effective time management to juggle multiple tasks and competing priorities.
An enthusiastic, people-oriented approach - you genuinely enjoy helping others succeed.
What We Offer:
Competitive base salary with incentive opportunities.
Comprehensive benefits package.
Opportunities for growth and career advancement.
A supportive, award-winning work culture.
Business casual dress code.
Flexible remote work options.
Employment Type: Full-Time
Salary: $ 36,000.00 134,000.00 Per Year
Job Tags
Full time, Casual work, Flexible hours,