Job Description

Full job description

Pay Philosophy

The typical starting salary for this position is determined by a number of factors, including, but not limited to, acquired skills, experience, education, and certifications/designations. This position may be eligible for annual merit increases and participation in our bonus program.

What are we looking for?

In this position you will serve as the business operations and product owner manager for the Claims Department. Drive quality, effectiveness, and efficiency through collaboration with VP/Corporate Governance and Administration,VP Claims, other Claims managers, and other business leaders. Advance the claims departments data & analytics capabilities and utilization.

Who we are and what we do?

Here at Columbia Insurance Group, we believe that our employees are our greatest asset. Which is why our robust employee benefits and fun, family-like culture is something we pride ourselves on. Our commitment to our mission revolves around building and maintaining enduring relationships with our customers, and the only way to achieve that is by bringing together a team of skilled, passionate, and talented individuals.

Why us?

• Medical, Dental, and Vision coverage
• 401(k) and company match
• Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave
• Family-like culture
• Year-round wellness initiatives
• Company sponsored events
• Opportunities for professional development with conferences, events, and continued education

Company History

Our legacy has roots back to 1889 when we first became part of the mutual insurance movement in the Midwest. Today, our extensive heritage resonates nationwide, as we proudly serve customers in 14 states across the country.

ESSENTIAL FUNCTIONS

• Lead, mentor, guide, hire, train, and develop claims personnel in claims activities, related to business operations, and data analytics to achieve department and corporate objectives.
• Act as Product Owner for Columbia Insurance Group instance of Guidewire Claims Center
• Act as Product Owner for all Claims related SaaS vendor solutions, which includes contract management, IT security engagement, coordination of ongoing SLAs, coordination of performance improvement plans, etc.
• Act as primary point of contact for all TPA partnerships, which includes contract management, IT security engagement, coordination of ongoing SLAs, coordination of performance improvement plans, etc.
• In collaboration with the senior leaders develop a strategy for reporting strategic Claims KPIs across departments
• In conjunction with Claims field leadership, lead the data and analytics governance process for internal Claims operational reporting.
• Act as business lead for all statutory, regulatory, and bureau required Claims data calls and statistical reporting. Work with IT to create/approve any required data reports, validate, and release to appropriate stakeholders.
• Work closely with external and internal auditors to support audit activities and participate in audits, as needed, to monitor and analyze compliance within file activities.
• Corporate function liaison to include IT security, ERM, financial reconciliation such as 1099, OFAC, and escheatment.
• Support claims VP by overseeing day-to-day operational management of budget setting and monitoring, headcount, and departmental projects.
• Lead the Claims onboarding and department training program.
• Development claim KPI reporting, maintenance, and delivery of data to teams and management.

Required Qualifications

• At least 5 years of /Business Operations/ Product Owner Lead experience
• At least 3 years experience in a supervisory position
• Thorough understanding of ISO Commercial manuals, rating, and statistical plans.
• Excellent communication and customer service skills.
• Claims experience and knowledge of claim duties/operations

Preferred Qualifications

• Prior experience implementing a new core insurance suite
• Experience in designing and developing enterprise level strategies.
• Experience in development of claim reports and analyzing of data

EDUCATION QUALIFICATIONS

• Bachelors Degree required
• Advanced degree and/or certification preferred

EOE

Columbia Insurance prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are unable to complete the electronic application for any reason, please contact Mandi Giboney: [email protected] 573-777-4087

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